Items

Refund Policy

No Return and Refund Policy 

Thank you for shopping at Silk Root Banaras. We strive to provide you with the finest quality products and ensure your utmost satisfaction. Please read this policy carefully before making a purchase. 

 

1. Eligibility for Returns and Refunds 

We do not offer returns or refunds on any products. 

 

2. Damaged or Incorrect Items 

If you receive a damaged or incorrect item, we apologize for the inconvenience. Please contact our customer support team immediately by email at support@silkrootbanaras.com  or by phone at +919415336717.  We will guide you through the return process and provide you with a return shipping label, if necessary. Once we receive the returned item, we will inspect it and proceed with the appropriate refund or replacement. 

 

3. Non-Returnable and Non-Refundable Items 

Certain items are exempt from being returned or refunded. These include: 

  • Custom-made or personalized products 

  • Clearance or sale items

  • Gift cards 

Please note that all sales on these items are final, and no returns or refunds will be accepted. 

 

4. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team: 

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